Forum Discussion

sbgti96's avatar
sbgti96
New Contributor
4 years ago

Internet speed upgrade hasn’t activated

Upgraded to ultimate internet about 5 days ago, but I’m still at preferred speed. Have reset modem a few times already over the course of the week. I received an email saying I’d be informed of a UPS delivery, but I already have my own relatively new docsis 3.1 modem and my own router. What do I need to do in order to receive the service I’m paying for?

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Sbgti96,

    I completely understand the hassle of having inconsistent internet speeds. I am here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. So that we can get you on the speeds you are paying for.

    Crystal S.
    Cox Support Forum Moderator