Internet slows to 5-6 mbs
Hi there.
I have a very strange issue with my Cox service.
Every morning I have to reboot my router because my service slows to 5-6 mbs. This is for all wireless connections and all Eth...
Forum Discussion
KevinM2...you say the user has "intermittent packet loss"...could you tell us what you use to determine this. Is it from a CMD line, or PingPlotter or is it an internal COX tool, that we have no access to. I always see the Cox moderators tell user about signal levels and packet loss. I have myself logged on to my modem and yes, I see power values that I'm told are slightly outside perfect ranges. I have moved the modem infront of the splitter, and have noticed an improvement. HOWEVER, my COx speedtest Uploads values still remained at 5-6Mbps....had 10-11 2 wks ago. I too see better uploads to servers across the country than to my local OC Server.
I have used ping -n 50 cox.com and see No packet loss, however, when I run PingPlotter to cox.com....I see packet loss to hop #6 or 30% or so. Cox keeps saying its the modem power signals and probably my splitter, and doesn't address the Hop#6.
So, you determine the user has packet loss that is part of his problem. I'm asking how you determine this and what Cmd or tool you use. Do you use Ping to his IP or something else to get %PLoss?
ekhawaii. I ran Cox speed tests to Atlanta and to Orange County. Download speeds were exactly the same, but the upload speed to OC was 25.4% of the speed to ATL. There appears to be an issue with the server(s) in Orange County that Cox uses for their speed test.
Thanks CurtB...I've told Cox about the OC test dropping, and even for me,,,going to the east coast was way better...closer to Uploads of 11, where my OC is 5-6, but 10+ over 2 wks ago.
Now you seem like a tech knowledgeable guy. When COX says they see Packet losses to one's Modem, how are they checking this. I only know of CMD ping to say cox.com etc that tell me if there are %PL at a hop downstream. OR, when I type Tracert, I would see an * in the 2nd col. I have also run PingPlotter and WinMTR and see packet losses during the hops over to cox.com or even other ISP's. But, to see specific packet losses to my modem...huh..
.I have done the Modem login and did see power levels that were higher than acceptable....reconnected in-front of the splitter, and numbers improved...so spliter is one problem. However, the modem login does not show "packet loss" unless I'm missing something.
I wish I could post an image to this Reply box...cox claims they are "working", but what is weird is that many posters CAN insert images! I also tried TaskManager/network when running the speedtest....numbers look better on both sides...I think you or someone suggested TM.
Sorry, ekhawaii, but questions about checking packet loss are something that WiderMouthOpen and Bruce are more qualified to answer.
On the posting an image issue, Cox told me:
"There is currently not a way for our customers in forums to post an image. We do not have a way to process to walk you through doing it. It may be a copy and paste of the image, but we do not give our customers the ability to do this action".
I then asked about users who have reported being able to post a previously created "File" of a screen shot using something like "Snipping Tool" and then selecting "Browse" to drill down into a directory tree to locate and select the file to be posted.
Another Cox Media Support Specialist replied:
"We have reported this so it can be looked into, but for now all users should have the same access. If you are having concerns and would need assistance, we can help you here at any time if needed".
So, obviously, we aren't really seeing what we think we're seeing and users who think they're able to post files containing screen shots aren't really able to do that. 😉
