Forum Discussion

coolsul's avatar
coolsul
New Contributor
5 years ago

Internet reliability issues: Slow uploads 0.1mbps

I noticed earlier that upload seemed quite unstable.  I ran a few tests and the first result was less than 2mbps, and the second was 0.1mbps.  This is on a gigabit plan and a brand new cable modem (S...
packet loss
slow upload speed
Allan's avatar
Allan
Moderator
@Coolsul, I recommend bypassing the router and running pingplotter again to see if there is any change. Please let us know the results. -Allan, Cox Support Forums Moderator.
coolsul's avatar
coolsul
New Contributor
5 years ago

Hello Allan,

I already did that before the tech came out and the results were the same.  My post above was to provide an update on how well my connection was doing from the 6 (with a ton of packet loss) to the 10th (which had none).  I had improved alot.

Right now, my connection is unusable.  As requested pingplotter w/o google wifi router.

https://imgur.com/FuSBMX2

Here are the modem logs

Date Time

Event ID

Event Level

Description

08/11/2020 19:21

84000500

3

"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:18

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:17

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:16

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:16

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:15

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:14

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:14

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:11

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:11

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:11

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:10

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

2436694061

5

"Dynamic Range Window violation"

08/11/2020 19:09

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

67061600

6

"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

73040100

6

"TLV-11 - unrecognized OID;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

68000401

5

"ToD request sent- No Response received;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:09

68000300

5

"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:00

2436694066

6

"Honoring MDD; IP provisioning mode = IPv4"

01/01/1970 00:00

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:00

84000100

3

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

08/11/2020 19:02

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:01

68000200

3

"DHCP FAILED - Request sent, No response;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:00

68000100

3

"DHCP FAILED - Discover sent, no offer received;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:00

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"