Internet outages
For the past month to months, we have been experiencing outages every few days lasting for several hours apiece. Cox always sent a message that says outages have been noticed in your area and expecte...
Forum Discussion
I heard there was a big update yesterday in Phoenix. Did you get the upstream OFDMA channel yet? Hopefully between the upgrades and the heat these problems settle down soon.
I got one Upstream OFDM channel several days ago, I lost all the Upstream QAM channels, is that normal?
Everyone I know has 2 Upstream OFDM channels, and got an Upstream boost to 50Mbps.
I'm still at 10Mbps Up.
I lost all the Upstream QAM channels, is that normal?
No. I think they probably changed the frequency for them though. Should have 4 upstream QAM channels. Have you tried a factory reset?
Everyone I know has 2 Upstream OFDM channels, and got an Upstream boost to 50Mbps.
I think you are confusing downstream OFDM with upstream OFDMA.OFDMA is multi access OFDM for higher throughput. AFAIK if your in a area with 50Mbps upload, you have 2 downstream OFDM and 1 upstream OFDMA.
I'm still at 10Mbps Up.
I hear upload speeds come 1-2 weeks after the infrastructure upgrade. Fingers crossed that it comes soon. Sounds like there still some bugs to work out.
Interesting, so the UI labels them as OFDM instead of OFDMA. Either I am wrong about something or the UI mislabels them. Or maybe something is different with that model of modem? My data set is from SB8200 and S33 modems. Either way, what ever you want to call it, you have it. Unknown why you don't have upstream QAM though. Any event error codes in the logs? Any upstream stability issues like latency spikes?
Do you know how to do a factory reset on an ARRIS TM3402A eMTA?
Found It
https://www.cox.com/residential/support/arris-tm3402.htmlIs it safe to do a factory reset? do I lose the Config file or reset the FW to the factory version?
