Internet Outages Every Day for the last month, and no way to chat with reps?
This is becoming absolutely absurd and I am on the verge of leaving Cox altogether. Every single day for the last month the internet has gone out at least once, but usually multiple times a day. I know for a fact this is not only an issue I am having, because if you search on twitter or downdetector at the same time, you see hundreds of people complaining their internet is out.
Now, I come to the site to chat with a rep like I used to be able to but lo-and-behold Cox has rigged their website to not allow anyone to chat. The link is gone where the graphic says "chat with support" and here on the forums where it says "chat with support" if you click it, it redirects you to the general support page that is just videos. Videos aren't going to help me if my internet is repeatedly going out, Cox.
Every day of losing internet while paying $100 a month is unacceptable, and further unacceptable is how Cox has made it near impossible to contact them. This business tactic is a scammy one, and i have seen it before with comms companies when they are doing something shady. Why would you make it impossible for your customers to contact you if you have nothing to hide?
Having to resort to Twitter to get support is absolutely ridiculous. Cox needs to credit customers for these constant outages, and fix their website so it is not impossible to get support.