Forum Discussion

unsatisfiedcust's avatar
unsatisfiedcust
New Contributor
4 years ago

Internet Outages Every Day for the last month, and no way to chat with reps?

This is becoming absolutely absurd and I am on the verge of leaving Cox altogether. Every single day for the last month the internet has gone out at least once, but usually multiple times a day. I kn...
Internet outage
coxuser24401's avatar
coxuser24401
New Contributor
4 years ago

I am having the exact same issue STILL. Cox has advised a new modem, a new router—which I got and did not correct the issue. Tech came out and updated connection to home—did not fix the issue. Next step is emailing, then FCC and Attorney General, and then switching. We can’t work like this.

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Coxuser24401, I recommend sending us an email to cox.help@cox.com with a brief description of the issue so we can look into this service issue on your behalf. -Allan, Cox Support Forums Moderator.