Forum Discussion

thomascampbell's avatar
thomascampbell
New Contributor
5 years ago

Internet Outage for 30 seconds usually once a day - Henderson, NV

A few weeks ago there was an outage in my community.  Before the outage I had rock solid Internet.  Since the outage once a day there is an outage of about 30 seconds.  I contacted support and the st...
thomascampbell's avatar
thomascampbell
New Contributor
5 years ago

there's no splitter... the Coax is plugged directly into the modem from the wall.  It's a fairly simple setup that goes directly from the wall to the cable modem to the WiFi router.  

BenS1's avatar
BenS1
Former Moderator
5 years ago
@Thomascampbell,

Thanks for letting me know. There are no network issues in your area that would be causing these kinds of issues that you are experiencing. Is your modem plugged into a surge protector /UPS or does it go directly into the wall?

Ben S.
Cox Support Forums Moderator
  • thomascampbell's avatar
    thomascampbell
    New Contributor
    5 years ago

    The issue has appeared to have stopped... several days have gone by without a restart.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Thomascampbell, Please let us know if the issue returns. We will be here to help. -Allan, Cox Support Forums Moderator.