Hello,
I'm sorry you've been having this experience. We definitely want to see a resolution for you. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. The community may be able to help with the technical issues you're reporting, however, more info including setup, devices, and modem model and logs info may be needed for them to troubleshoot with you. If you would like to look into an outage, please reach out to our team. Thank you.