Internet outage 70116
Hi, I'm in louisiana 70116 and it's been days since the storm happened and me and my family still do not have internet service.
According to an article I read on this issue they stated that 91 perc...
Forum Discussion
Hello Fortunecat,
I hear you that you are out while others in your area are online. There is still an investigation open in your area to address services in a couple streets still, and there is not yet an update as to when this will be cleared. While work continues in the area, you may see service come in and go out until the outage alert clears from My Account or on the Cox App (if you're checking or receiving outage alerts through the App). If once the outage clears and you're still without service, please reach out to support for further assistance.
Dustin
Cox Forum Support Moderator
I hear you that you are out while others in your area are online. There is still an investigation open in your area to address services in a couple streets still, and there is not yet an update as to when this will be cleared. While work continues in the area, you may see service come in and go out until the outage alert clears from My Account or on the Cox App (if you're checking or receiving outage alerts through the App). If once the outage clears and you're still without service, please reach out to support for further assistance.
Dustin
Cox Forum Support Moderator
Same here for 70116. There are absolutely no outage notifications and when I contact support they tell me it is a problem with my modem. I would love for a supervisor to review my tech support logs, esp the chat logs.
- @Dudeintreme
I've checked that area it the outage was cleared on 11/5/20 at 12:18 pm.
Jonathan J
Cox ModeratorHi Jonathan - my internet was down until about noon today, I received a text from Cox early in the morning saying it had been resolved, but it wasn't up until noon. This is what I am talking about with regards to the information about outages.
- @Dudeintreme
We try to post updates about outages being cleared for the most part it's accurate. There are times when unforeseen things happen that cause the time to change.
Jonathan J
Cox Moderator
