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sjo102784's avatar
sjo102784
Contributor
7 years ago

Internet Issues - Consistent Lost Packets North Phoenix, Arizona

Hello: I've been a Cox customer since we moved out to Arizona (about 5 years ago) and have experienced this issue intermittently since.  I've had techs out on site multiple times, each giving me a ...
sjo102784's avatar
sjo102784
Contributor

Here's the latest data:

https://share.pingplotter.com/EvyBAtNEbAW

https://share.pingplotter.com/WwG9xyjNbRD

This is STILL OCCURRING.  I've now had the entire RG6 line from my modem to the Cox tap replaced, I've replaced my router a third time, and the modem as well.  Again - Cox is "investigating" this issue.  In the screenshots - AGAIN - you can see my router is losing ZERO packets and has excellent ping time.  Once it hits 100.127.73.4, packet loss escalates.  This is obviously two hops beyond my network.  

Becky's avatar
Becky
Moderator
7 years ago
Hi Sjo102784, if the packet loss at hop 3 was of any significance, it would carry through to the final destination. -Becky, Cox Support Forums Moderator