Forum Discussion
ChrisL
Former Moderator
The 12 hr interval with 2 min recovery period sounds like whatever is connected to the modem is declining to renew the DHCP lease and instead requesting a new lease. Can you try connecting a computer directly to the modem and see if you continue to experience issues.
-Chris
-Chris
chorstman1
5 years agoNew Contributor
Like Meridian1, I am having the same problem. For the down time occurs at exactly 10:48. My computer is connected directly. Any suggestions on what might be happening? I am trying to conduct business from my home and these sudden losses in internet connection are very frustrating.
- KevinM25 years agoFormer Moderator@chorstman1, I am detecting packet loss on your modem currently, which typically explains the reasons for slow speeds and intermittent connectivity. However, as you've indicated this happens at a specific time of the day, this may not be related. Our best course of action may be to send out a service technician to address your concerns. For further assistance, please reach out to us at cox.help@cox.com, Facebook, or Twitter. -Kevin M. Cox Support Forum Moderator
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