Forum Discussion

Meridian1's avatar
Meridian1
New Contributor
5 years ago

Internet connection outage exactly every 12 hours

All inbound/outbound internet traffic stops on our Cox Internet connection at exactly 8:24am and 8:24pm every day for approximately 2 minutes.  This is even with a hardwire connection directly to the...
ChrisL's avatar
ChrisL
Former Moderator
The 12 hr interval with 2 min recovery period sounds like whatever is connected to the modem is declining to renew the DHCP lease and instead requesting a new lease. Can you try connecting a computer directly to the modem and see if you continue to experience issues.

-Chris
chorstman1's avatar
chorstman1
New Contributor
5 years ago

Like Meridian1, I am having the same problem.  For the down time occurs at exactly 10:48.  My computer is connected directly. Any suggestions on what might be happening?  I am trying to conduct business from my home and these sudden losses in internet connection are very frustrating.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @chorstman1, I am detecting packet loss on your modem currently, which typically explains the reasons for slow speeds and intermittent connectivity. However, as you've indicated this happens at a specific time of the day, this may not be related. Our best course of action may be to send out a service technician to address your concerns. For further assistance, please reach out to us at cox.help@cox.com, Facebook, or Twitter. -Kevin M. Cox Support Forum Moderator