Forum Discussion
Oh? Yes it is an MB8600. Thanks for letting me know. What DOCIS 3.1 modem that suports 1 Gig internet (without WiFi or router) should I look at replacing it with? Arris Surfboard SB8200?
I ended up upgrading to an Arris SURFboard S33. Seems to be a nice modem: small form factor, provides a 2.5 Gbs ethernet port (in addition to a 1 Gbps port), and is rated for up to 3.5 Gbps download.
To clarify: the new modem is working fine. But the old MB8600 also started working fine after an email to Cox.Help@cox.com (as suggested by ChrisJ2 ) So I still don't know the root cause of the packet loss problem.
- LatitiaS2 years agoModerator
Hi there,
There is not much our technical support can do remotely except reset the modem. We are glad to learn there was improvement and the technician will be able to answer any remaining questions once they conclude the visit.
Cox Forum Moderator
- Darkatt2 years agoHonored Contributor
the Zoom modems are buggy, you will be extremely satisfied with the arris. They actually bought motorola hardware and firmwares, and they sold the NAME motorola to Zoom Telephonics.
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