Internet connection drops each hour
I am in Orange Countty, CA I continue to experience recurring packet loss for about a minute each hour. These outages disrupt calls, VPN connections, and temporarily make the internet unusable for ...
Forum Discussion
No, I have not yet taken the time to jump through the Level 1 hoops required to get a Level 2 ticket open. I am still having the problem.
Hi, there. I'm so sorry for the issues with your connection and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can look at the individual channels for you here and assist. - ChrisJ - Cox Support Forums Moderator
Thank you! I will do so.
I sent an email as you suggested: thank you. The reply I received indicated that they saw nothing unusual on my connection but that they could schedule a technician visit.
The strange part is that the hourly packet loss stopped at about the time they sent their email. I wonder what they did to fix this? (I made no changes on my side.)
