Internet connection drops each hour
I am in Orange Countty, CA
I continue to experience recurring packet loss for about a minute each hour. These outages disrupt calls, VPN connections, and temporarily make the internet unusable for about 60 seconds.
I finally have figured out that these outages corrolate to events logged in my modem, specifically "US profile assignment change. US Chan ID: 8; Previous Profile:..." (see below)
I understand in general the purpose of these changes. But is there a way to prevent them, or at least have them be less frequent (such as nightlby)?
FYI the connection statistics at the modem seem to be OK (see belowo), and the connection works well (upload and download) except for these hourly channel changes.
Also, this problem seems to be the same one as discussed in this Cox forum post.
Is there any way of communicating this information to Cox support such as opening a level 2 ticket (without spending hours of level-1 support trying to reset the modem, sell me a new Panoramic modem, etc.)?
Connection Status
| Channel | Lock Status | Modulation | Channel ID | Freq. (MHz) | Pwr (dBmV) | SNR (dB) | Corrected | Uncorrected |
| 1 | Locked | QAM256 | 21 | 855.0 | 3.8 | 42.6 | 0 | 0 |
| 2 | Locked | QAM256 | 13 | 807.0 | 4.6 | 42.8 | 0 | 0 |
| 3 | Locked | QAM256 | 18 | 837.0 | 4.1 | 42.6 | 1 | 0 |
| 4 | Locked | QAM256 | 19 | 843.0 | 4.0 | 42.6 | 0 | 0 |
| 5 | Locked | QAM256 | 20 | 849.0 | 3.8 | 42.6 | 0 | 0 |
| 6 | Locked | QAM256 | 22 | 861.0 | 3.7 | 42.6 | 1 | 0 |
| 7 | Locked | QAM256 | 23 | 867.0 | 3.5 | 42.5 | 0 | 0 |
| 8 | Locked | QAM256 | 24 | 873.0 | 3.5 | 42.2 | 0 | 0 |
| 9 | Locked | QAM256 | 25 | 117.0 | 3.4 | 42.6 | 4 | 0 |
| 10 | Locked | QAM256 | 26 | 123.0 | 3.5 | 42.9 | 6 | 0 |
| 11 | Locked | QAM256 | 27 | 129.0 | 3.6 | 42.3 | 10 | 0 |
| 12 | Locked | QAM256 | 28 | 135.0 | 3.6 | 43.0 | 10 | 0 |
| 13 | Locked | QAM256 | 29 | 141.0 | 3.6 | 43.3 | 5 | 0 |
| 14 | Locked | QAM256 | 30 | 147.0 | 3.9 | 43.4 | 8 | 0 |
| 15 | Locked | QAM256 | 31 | 153.0 | 4.0 | 43.4 | 9 | 0 |
| 16 | Locked | QAM256 | 32 | 159.0 | 4.3 | 43.8 | 19 | 0 |
| 17 | Locked | QAM256 | 33 | 165.0 | 4.3 | 43.7 | 7 | 0 |
| 18 | Locked | QAM256 | 34 | 171.0 | 4.3 | 43.6 | 7 | 0 |
| 19 | Locked | QAM256 | 35 | 177.0 | 4.3 | 43.6 | 14 | 0 |
| 20 | Locked | QAM256 | 36 | 183.0 | 4.4 | 43.6 | 6 | 0 |
| 21 | Locked | QAM256 | 37 | 189.0 | 4.3 | 43.7 | 15 | 0 |
| 22 | Locked | QAM256 | 38 | 195.0 | 4.5 | 43.9 | 17 | 0 |
| 23 | Locked | QAM256 | 39 | 201.0 | 4.5 | 43.9 | 20 | 0 |
| 24 | Locked | QAM256 | 40 | 207.0 | 4.4 | 44.0 | 15 | 0 |
| 25 | Locked | QAM256 | 41 | 213.0 | 4.7 | 44.0 | 24 | 0 |
| 26 | Locked | QAM256 | 42 | 219.0 | 4.5 | 44.0 | 24 | 0 |
| 27 | Locked | QAM256 | 43 | 225.0 | 4.7 | 44.2 | 23 | 0 |
| 28 | Locked | QAM256 | 44 | 231.0 | 4.7 | 44.0 | 23 | 0 |
| 29 | Locked | QAM256 | 45 | 237.0 | 4.8 | 44.0 | 17 | 0 |
| 30 | Locked | QAM256 | 46 | 243.0 | 4.9 | 44.0 | 23 | 0 |
| 31 | Locked | QAM256 | 47 | 249.0 | 4.8 | 43.9 | 27 | 0 |
| 32 | Locked | QAM256 | 48 | 255.0 | 4.8 | 43.6 | 23 | 0 |
| 33 | Locked | OFDM PLC | 159 | 300.0 | 4.7 | 43.1 | 1679867959 | 48 |
| 34 | Locked | OFDM PLC | 160 | 918.0 | 2.1 | 40.9 | -1248381526 | 0 |
Event Log Entries
| 02:26:24 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 02:27:01 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 02:27:26 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 03:26:29 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 03:26:54 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 03:27:19 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 04:26:32 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 04:27:21 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 04:27:46 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 05:26:37 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 05:27:12 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; | |||
| 05:28:47 Sat Sep 30 2023 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; |
