Forum Discussion

StormVektor's avatar
StormVektor
New Contributor II
5 years ago

Intermittent packet loss/dropouts lasting 15-30 seconds

Ever since Thursday evening (after an outage that lasted almost an hour), I've been dealing with packet loss and dropouts occuring every 5-10 minutes and lasting about 15-30 seconds. Running StarTrin...
Dropouts
Lag spikes
packet loss
StormVektor's avatar
StormVektor
New Contributor II
5 years ago

Just ran pingplotter... Issues seem to be occurring on 68.1.5.140 and it causes everything else to spike.

  • Bruce_Niere's avatar
    Bruce_Niere
    New Contributor III
    5 years ago

    I have the same issue and I think its Cox's routes. I have asked them for everything I could think of but I ended up getting charged because I let a tech come out and "try" to fix the problem. I don't have the problem cause its cox's but they don't admit that but my tip here is don't let them get to you to get a tech to come out cause its a trick.

    This link is my thread with the same problem

    • Bruce_Niere's avatar
      Bruce_Niere
      New Contributor III
      5 years ago

      btw I live in Kansas too. and you don't have the problem as your hop#1 is your router. just don't let them trick you

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @StormVektor, I apologize for the delayed response. Your modem levels are outside of our preferred specifications, which can cause performance issues. Please make sure there are no loose or damaged connections in the home, and this includes any splitters you may have. At this time, I recommend sending out a service technician to investigate further. Please email us at cox.help@cox.com, if you'd like for us to schedule a service appointment. -Kevin M. Cox Support Forum Moderator