Intermittent internet outage
Over the last three weeks my modem has been experiencing periodic, intermittent outages. I have done the usual "troubleshooting" steps of rebooting the modem and having Cox issue a reset. The problem...
Forum Discussion
@Darmelosfrutas
Both Cox and the power companies are still working to repair downed lines and damaged equipment. It is normal to see intermittent utilities and power after assessments have been completed and the full storm restoration effort gets underway. If we had the node to your neighborhood on generator power, for example, switching from the generator back to electricity would cause the symptoms you described. Also, at times it is necessary to take a functioning node offline in order to fix or replace a network component further up the line. I apologize for all the interruptions and I understand how frustrating it must be for you and your family. Once the field technicians have an ETR it will be posted on cox.com and the cox app.
Jonathan J
Cox Moderator
Both Cox and the power companies are still working to repair downed lines and damaged equipment. It is normal to see intermittent utilities and power after assessments have been completed and the full storm restoration effort gets underway. If we had the node to your neighborhood on generator power, for example, switching from the generator back to electricity would cause the symptoms you described. Also, at times it is necessary to take a functioning node offline in order to fix or replace a network component further up the line. I apologize for all the interruptions and I understand how frustrating it must be for you and your family. Once the field technicians have an ETR it will be posted on cox.com and the cox app.
Jonathan J
Cox Moderator
