Forum Discussion

Intermittent_I2's avatar
Intermittent_I2
New Contributor II
7 years ago

Intermittent internet and phone in Glendale, AZ

I have had nothing but trouble using internet and phone here in Glendale, AZ. Is anyone else having these problems? I already spoke with the chat representative and he said my modem was bad so I got ...
CoxAzUser's avatar
CoxAzUser
New Contributor II

I called again and now tech support says it's low signal strength. If so I wasted my morning shopping for and connecting the new modem. Not cool. 

MarkM1's avatar
MarkM1
Former Moderator
7 years ago
CoxAzUser,

I checked the new modem on your account & it is not transmitting back to us correctly. We do need to get a tech out to check to see what is going on with that equipment. I show that you had an appointment scheduled for today but you were not home during the appointment time. Would you send us an email to cox.help@cox.com so we can reschedule that appointment for you? We want to get this issue resolved for you as quickly as possible.

Mark M.
Cox Support Forums Moderator