Forum Discussion

BrooksBrother's avatar
BrooksBrother
New Contributor
6 years ago

Intermittent disconnects with modem logs (

Hello, I have a CM1000 modem from Netgear. I keep getting intermittent outages (lasting under 5 minutes). Is this a modem issue or a line issue? Location: Phoenix area. My modem is f...
cm1000
CM1000-1AZNAS
modem issues
MikeHoll's avatar
MikeHoll
New Contributor II
6 years ago

Been happening to me for last 1.5 months.  See other posts.  Drops and resets in under 5 minutes.  Does this sometimes just a couple times and no more.  Sometimes it goes on for an hour....sometimes several hours....then stops until the next day.  Rinse, repeat.  Just happened to me 10 minutes ago and I am up fine now,

  • Fabio's avatar
    Fabio
    New Contributor
    6 years ago

    I am in the Phoenix area too and I am dealing with something similar. Did you have the issue fixed?

  • BrooksBrother's avatar
    BrooksBrother
    New Contributor
    6 years ago

    Interesting that others seem to be having this issue--I am in 85254 and am about ready to pay for the service call. Getting to the point where I have to go elsewhere for internet for important meetings.

  • BrooksBrother's avatar
    BrooksBrother
    New Contributor
    6 years ago

    Yeah, I'm guessing I am seeing 3-4 outages a day (that I notice) and almost always back up in 5 minutes.

    • LisaH's avatar
      LisaH
      Moderator
      6 years ago
      Hi BrooksBrother. Please contact us via email using cox.help@cox.com and include this link along with your complete address and name on the account to get assistance. Thanks, Lisa, Cox Support Forums Moderator