Forum Discussion

Bruce_PHX's avatar
Bruce_PHX
New Contributor
6 years ago

Incoming email issues

I am having trouble receiving emails on the new system.  Never had problems prior.

Most emails are delivered with no problem,  but any email lists that I subscribe to (mostly newspapers and non profit organizations) don't show up.  I have tried to re-subscribe on their site and I don't receive them.  I can however receive them on my gmail account,  which I don't monitor as often.

I have also found that I'm not receiving advertisements from companies that I want to hear from.  Amazon consistently gets through but none of the smaller ones do, even though I remain subscribed.

I have no blocked senders on my account,  and my spam goes directly to my email, so that isn't the issue.

Any suggestions?

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  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi Bruce, do you access your email using Cox Webmail (myemail.cox.net or email.cox.net) or via an email utility like Outlook, Thunderbird, or Mac Mail? -Becky, Cox Support Forums Moderator
  • DW_in_Oklahoma's avatar
    DW_in_Oklahoma
    New Contributor
    6 years ago

    I've had the exact same problem for over 6 months, and Cox has been unable to fix it. I'm not receiving emails from newspapers or store advertisements. I still have a ticket open with them.  I find it hard to believe it's just happening to the two of us.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hello, Cox has many resources focused on improving spam management and email security, and we are in the process of upgrading our spam filtering. Here is some more information about spam, http://bit.ly/2Vy2HO5.

      Here is another article about setting filter rules and spam settings, http://bit.ly/2VzpKc7. If you have any additional questions or concerns, please feel free to include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator