i'm not getting the speed i'm paying for

Question

I recenly just upgraded from 50 to 100 to 300. Knowing i needed a faster wifi router, i upgraded to a newer netgear ac1000 router (model R6080). Sadly, i'm still seeing a max speed of about 70-80Mb/s, although my upload speeds are at the advertised 30Mb/s. the modem i have is docsys 3.0

any ideas?

Thanks

any ideas?

Thanks

maryf · Answer

Hi, I understand you have the Motorola SB6121.  If you haven't yet, please visit www.cox.com/.../cox-certified-cable-modems.html to see a list of compatible modems that will be compatible with your Ultimate service.

juntis · Answer

They've been screwing me pretty hard since I signed up, too. Their answer: it is my fault for interpreting the speed I buy as the speed I will get. Scam. I sincerely hope they collapse as a company.

jonathanj · Answer

@Juntis

We want your service to when you have a moment please email full address and the primary name of the account holder to cox.Help@cox.com, so we can take a look.
Cox support moderator

juntis · Answer

Dude, I did that already. You provided me with nothing. Your company **. You scam your customers. I hope you collapse.
This is me: http://forums.cox.com/forum_home/internet_forum/f/internet-forum/19997/constant-outages-and-fraudulent-speed/75131#75131
Fun fact: you are throttling the humane society's site. Good work.

juntis · Answer

Let me point out this choice message from my thread (which they locked down!):
"It's impossible to guarantee any specific wireless speeds because that technology does not exist. It sounds like you may be a bit too far from the wireless router. Also, with any wireless connection it's likely that you will lose some of that speed, you're service level of Internet that you have with us could also be a contributor to the issues that you're having as well."
My router is four feet behind me.
I asked to be upgraded. They refused. Note that I had to sign a contract with my current landlord saying that i'd "only" use Cox, so I'm kind of screwed here. Thank you, Cox, you mobbed your way into our homes.
Again: I wish your company a hard and sudden collapse.
(Also, please note, note heavily, that you, the worker, I feel bad for, and I do not wish any ill toward. It's not your fault. It's your company's business model, and the people setting policy who do not care about the customers. It's the rapaciousness of your managers and your shareholders and the FCC. So please note I do not disparage you, I disparage your higher-ups, and hope they get their heads out of the sand and respect the consumer.)

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i'm not getting the speed i'm paying for

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