Been there; done that. After I did a self-install, I had to wait another 23 days for phone service.
First, when the Solution Store issued my first eMTA, the power receptacle was cracked in half.
Second, when the Solution Store issued my second eMTA, the reps failed to administer my "Third-Party Verification" (twice).
Third, although I did the self-install, I had to still schedule a tech to rewire my patch-panel from circuit-switching to packet-switching.
Fourth, I couldn't schedule an appointment for the tech until I completed the Third-Party Verification. I had to use Google Voice because I don't want a cell phone...or to bother a neighbor. I scheduled the soonest tech: 7 days.
Fifth, Cox had to reschedule my initial appointment window from 10 AM-1 PM to 5-7 PM. No go. I live in a townhouse community and the Property Manager wouldn't have been on-duty to issue the key for the Comm Room. I had to reschedule to another 7 days.
Sixth, the tech had to troubleshoot for 3 hours because whomever he was calling to provision my eMTA didn't know how to provision an eMTA. It took 5 attempts with 5 reps.
That's just the streamlined version. Good luck, grasshopper!
