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irish17's avatar
irish17
New Contributor
6 years ago
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I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
irish17's avatar
irish17
New Contributor
6 years ago
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any advise appreciated.  I'm just concerned about not having a phone for four days.  I have been on the phone (neighbor's) all morning without much help.  

  • irish17's avatar
    irish17
    New Contributor
    6 years ago
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    I did try to put the original modem back on so that I could have phone access.  But that did not work.  I called Cox and was told that they no longer were able to service the older modem.  I am just concerned about not having phone access and not given information to allow me to make an informed decision about new modem with limited support.  Advice appreciated.  If anyone has had similar problems???

    • Allan's avatar
      Allan
      Moderator
      6 years ago
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      Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
      • irish17's avatar
        irish17
        New Contributor
        6 years ago
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        information sent