Forum Discussion

Shama's avatar
Shama
New Contributor
4 years ago

I have a new Apple 12 Pro Max (5G), having issues with panoramic WiFi app

I have a new Apple 12 Pro Max, h The “more” button is missing from the panoramic WiFi app. Cox installed a new router/modem and none of my wireless devices are back online. Specifically I have to use the MORE button to reinstall the WiFi booster pods. HELP

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Shama,

    I know how much time it takes when you get equipment to get everything back online. I'd like to help. When you got your new modem, make sure you change the network name and password from the assigned default network name and password. Please make sure you are using the most up-to-date version of the Cox Panoramic App. Please try uninstalling the app and then reinstalling the app. Hopefully, that fixes the missing button, if by chance that it does not, look at your setting on the new phone to find a smaller font so that all of the writing fits the page. You will have to find the new network name and password on all of your wireless devices to get them back online. If this does not resolve the issues you are experiencing, we would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator