How come Email is slow when support is aware?
Has anyone gained quick access to cox mail after reporting the issue?? There is nothing new about the problem. Maybe the security butts heads with Apple encryption. Have reported this several time...
Forum Discussion
Hi Patagonia, our email administrators are still investigating why Webmail loads slowly for some customers and not others. This shouldn't be something you have to live with! My Webmail Inbox was terribly slow to load immediately after my account was migrated to the new Cox Email platform, but it has improved a great deal since then. We need a few pieces of information to escalate this on your behalf. What URL do you use to access Webmail? (Ex: Cox.com, myemail.cox.net, webmail.cox.net, etc.) Where does the slowness occur? Do you see three dots and a spinning cursor icon? Does the Inbox shell appear while the Inbox content is slow to load? Please email cox.help@cox.com with the answers to these questions, along with your full name, address, phone number, and a link to this thread. -Becky, Cox Support Forums Moderator
Becky, Nice of you to reply with multiple choice answers that describe the amount of time for any actions to take place without cutting out four just enough time to start fidgeting for something else to do. How I got the name Patagonia, I don't know, but that's fine. You've described very well what happens with my account. Not just loading the page, which I limited my question to, but the dots that appear with any action to move between folders. I see enough questions here to feel the issue is with Cox and that the slowness on the Cox page is prevalent among users. I''ve tried support so I think I'll forgo the steps to take help. I've also spoken with those who have a more normal experience with the ISP, so it's good to know your already familiar with the issue, even if sorted out. That has not been my experience.
Very kind of you to offer, though.
