Forum Discussion

Tacom's avatar
Tacom
New Contributor II
6 years ago

How can I find out what the exact cause for my outage is?

Today is my third day without internet and I still don’t even know why? I’ve called and used the chat feature but failed to have that question answered. All they did was remind that there seems to be...
mkmandel's avatar
mkmandel
New Contributor
6 years ago

If Cox is going to conduct "upgrades" that will cause service outages, then they should notify their customers of anticipated downtimes and adjust our bills accordingly.  For those of us PAYING (through the nose) CUSTOMERS who rely on our expensive internet service to earn a living, you are making us lose money.  We might be able to adjust our work schedules if we know when to anticipate your service going down YET AGAIN.

Allan's avatar
Allan
Moderator
6 years ago
Hello Mkmandel. Thanks for the suggestion. We currently have the Cox Connect app that offers outage updates and other account related information if you have access to a smartphone. Also, I recommend sending us an email to cox.help@cox.com and we can review the account for any and all applicable credits. -Allan Cox Support Forums Moderator.