Forum Discussion

Tacom's avatar
Tacom
New Contributor II
6 years ago

How can I find out what the exact cause for my outage is?

Today is my third day without internet and I still don’t even know why? I’ve called and used the chat feature but failed to have that question answered. All they did was remind that there seems to be...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Tacom, we are deeply sorry for the ongoing service interruptions. The area you live in is currently experiencing intermittent network issues. This is because we are are working to update the network infrastructure, in order to provide faster and more reliable services. We are hoping to have the update completed within the next 3 to 5 days. This is all the information we have available at this time. -Kevin M. Cox Support Forum Moderator
  • Tacom's avatar
    Tacom
    New Contributor II
    6 years ago

    My neighbor’s Cox internet has been working just fine through all of this. Perhaps if I downgrade to the plan he uses I could finally receive reliable service? Did you guys put out a newsletter that I may have missed letting us know in advance that we could potentially be offline for an entire week? 

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Tacom, I understand these outages can be extremely inconvenient and also aggravating to deal with. At this time, I would not recommend downgrading the services, as I do not believe this will resolve the issue. We have a maintenance team, as well as a team of engineers in the area working to resolve this as quickly as possible. -Kevin M. Cox Support Forum Moderator