Forum Discussion

Meganpepi's avatar
Meganpepi
New Contributor
8 months ago

Hotspot Connection Issues

I have been able to successfully connect to a mobile hotspot for awhile now, but, over the past few days, I have not been able to connect to it. 

The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin.

I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful. 

I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thank you!

hotspot
  • Darkatt's avatar
    Darkatt
    Honored Contributor
    8 months ago

    Have you made any changes to your Cox Internet service lately? Changed password, changed the level of service?

  • StephanieS's avatar
    StephanieS
    Moderator
    8 months ago

    Meganpepi

     

    Hi, please send me an email and include your full name and address so we can look into this for you.  You can send your email to cox.help@cox.com.  Thanks!

     

    StephanieS

    Cox Support Forums Moderator