Forum Discussion
ColleenD
4 years agoModerator
shiroBlank,
I'm sorry to hear you've been having trouble. I'd recommend running traceroutes to the servers you're using to try to determine where the trouble is occuring. It's best to make sure all other background software is closed when testing. I've seen some software hog the connection, causing skewed test results and even make packet loss appear in the results. You can email the results to cox.help@cox.com along with your name and complete street address as well as a description of the trouble you're having.
-Colleen
I'm sorry to hear you've been having trouble. I'd recommend running traceroutes to the servers you're using to try to determine where the trouble is occuring. It's best to make sure all other background software is closed when testing. I've seen some software hog the connection, causing skewed test results and even make packet loss appear in the results. You can email the results to cox.help@cox.com along with your name and complete street address as well as a description of the trouble you're having.
-Colleen
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