High ping when connecting to Dallas server - Valorant
I am getting very poor ping (~65 ms) when connecting to Dallas servers and very good ping (~30 ms) when connecting to Chicago servers while playing the PC game Valorant. I am located in Oklahoma City so Chicago is ~800 miles away and Dallas is ~250 miles away. One of my friends I play with is in OKC, using your service, and experiencing a similar situation. I play with friends that live in Texas and they are all getting low, 10-20 ms ping, as expected. I talked with Riot (Valorant Developer) and they stated this was an ISP routing issue. Is this something that can be addressed by you guys?
Follow up. Is there no way to submit help tickets? Is the forum the only way to get technical support?