Forum Discussion

New Contributor

5 years ago

High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast

Situation: High ping to first hop after cable modem via IP. High packet loss at times, specifically playing games of course. repeat buffering of movies for the kids a wife watching netflix and ...

Becky

Moderator

Hi Juggaknot, if the issue has continued since switching to another modem, it's possible there is a signal issue to the modem. This should be investigated by a field technician. So that we can troubleshoot further and schedule a service call, please email our team at cox.help@cox.com. -Becky, Cox Support Forums Moderator

enrapt

New Contributor III

5 years ago

I have this issue too, and technician came and nothing wrong with the cables or signal issue. It's likely your network.

https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25318/high-ping-and-packet-loss-on-gigablast-san-diego

Forum Discussion

High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast

Related Content

Gigablast Isn't

Gigablast Modem/Router Options

Gigablast Speeds

Uplink Latency/Packet Loss

Gigablast Activation

Recent Discussions

Internet down in Phoenix

Internet down yet again!

Random Maintenance

Connecting external drive to router

Stop chasing the next money making scheme and fix and maintain what you have