Forum Discussion

nolalady22's avatar
nolalady22
New Contributor
5 years ago

Has anybody else had cox support hang up when asking for somebody to come out to the house?

There was an internet outage yesterday, and the internet was supposed to be restored. Have almost brand new (bought in November) modem and router. Did all the troubleshooting steps. Cox chat said it ...
CrystalS's avatar
CrystalS
Former Moderator
5 years ago
Hello Nolalady22,

I would like to apologize for the experience you had with that agent, that is not how we treat our customers. We definitely need to assist you with this. We would like the name of the agent so that we can address this with their leadership. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

-Crystal S. Cox Support Forum Moderator