Going over 1280 Gig/month
Beginning in the December 2023 to January of 2024 timeframe, our internet usage started jumping dramatically. We've been streaming video for over a year and have not changed our internet usage habit...
Forum Discussion
I'm having the same issue on my end, except mine started in October 2023, while I was on vacation. It seemed to have leveled off after my return with intermittent spikes of around 2-3 days. Not enough to put me over the 1,280, but enough to make me concerned. That was until 2/19 when my data spiked again and hasn't stopped since (1.2TB in the last 13 days). I've spent so much time on the phone with Tier 2 customer service and have had multiple back office tickets. I'm hoping someone can figure this out because I know for certain I am not using this data.
When they send a ticket up to the data monitoring team, it can take 10 - 14 days for them to research and verify data usage monitor as accurate. Cox has their systems tested by a 3rd party and has been found to be 99.99% accurate, I setup my router to monitor data usage and found it to be a mirror of what Cox says I have used. It's accurate.
