Forum Discussion

mightyfee's avatar
mightyfee
New Contributor
5 years ago

Give me a good reason for staying with Cox

We switched to Verizon a while  back because it is much cheaper for the same service AND I don't need to add a land line, which we never, ever use. Then I learned about the way Verizon treats their e...
  • JonathanJ's avatar
    JonathanJ
    5 years ago
    @Mightyfee

    The modem signal levels are not up to spec please unplug the power cord for 2 minutes and check all coax ends and make sure there hand tight. Once connected back we can check the levels

    again. If you're looking to remove your landline service and

    lower the bill you will need to call 1-888-438-6673 Monday - Friday, 8 am - 8 pm and Saturday - Sunday, 9 am - 6 pm.


    Jonathan J
    Cox Moderator


JonathanJ's avatar
JonathanJ
Former Moderator
@Mightyfee

The modem signal levels are not up to spec please unplug the power cord for 2 minutes and check all coax ends and make sure there hand tight. Once connected back we can check the levels

again. If you're looking to remove your landline service and

lower the bill you will need to call 1-888-438-6673 Monday - Friday, 8 am - 8 pm and Saturday - Sunday, 9 am - 6 pm.


Jonathan J
Cox Moderator


mightyfee's avatar
mightyfee
New Contributor
5 years ago

Unplugged for two minutes. All coax connections are finger tight.  Downloads are still slow as molasses and have been for the past two days. I get texts from the tech guys it's going to be fixed by a certain time and date, and it doesn't happen. Please fix this. I really don't want to back to Verizon, but your service is too spotty too bepractical.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    It might be best to see about scheduling a technician to come troubleshoot further. Feel free to email us at cox.help@cox.com if you would like assistance getting this setup.

    -Chris