Gigabummer - Speeds not as adverstised
We have an Arris Surfboard SBG8300 Modem Router Combo. We were getting 900 download and 36 upload for the first two weeks using a LAN connection. The Coax goes right from the side of the house stra...
Forum Discussion
Hi Cstclair, I am sorry to hear that you are experiencing any issues with internet services. For area information please download/install the Cox app. We can help troubleshoot internet connection and speed issues. Please email us at cox/help@cox.com, or use a social media account such as Twitter @coxhelp, or Facebook. Our Social Media Team is available 24/7 to assist.
Thank you,
Mike J.
Cox Support Forums Moderator
Thank you,
Mike J.
Cox Support Forums Moderator
The Home Wiring Services Contractor Tech, Nick, came out to the house to do testing today. He found the throughput test at the tap showed full gigablast speed (box in alleyway). The packet quality test showed no packet loss. The jitter showed 75 ms and the other packet quality test number was 250ms. So we are paying $109/mo for 900 mbps lan connection speed and we can only expect to get 200 mbps. Nick suggested downgrading to the 300 mbps plan until Cox can add more servers.
Basically, Cox is required to and plans to, add 25% more server capacity each year. In March, with COVID-19 Shut down, the demand increased so much that Cox would have to add 4 years (100%) more server capacity in one weeks' time to meet the new stay at home/work at home demand. Right now all Cox can do is move demand around to hit other servers when customers complain. Cox is going to need to process some serious refunds and downgrades of service until they can supply the speeds that they promise / advertise.
Also, I will be contacting Cox again because Nick was saying that there still could be a node in the area that was damaged during the looting 0.5 mi from this house. The reduced speed coincided with the unrest we experienced two weeks ago.
