Gigabummer - Speeds not as adverstised
We have an Arris Surfboard SBG8300 Modem Router Combo. We were getting 900 download and 36 upload for the first two weeks using a LAN connection. The Coax goes right from the side of the house stra...
Forum Discussion
Hi Mike, We spent over an hour on the phone with Cox yesterday troubleshooting. Factory Reset the Modem Router, pushed new single to the modem/router, installed updates to computer and restarted, and the Cox tech remoted into the computer to do a speed test (waaaasssssstttttteeeee of time!). This is a BRAND NEW OUT OF the box modem/router that had no problems with speed until 8 days ago when the looting/damage occurred 0.5 miles from here. Something happened and I just do not understand why Cox cannot tell if there is a line/supply problem remotely. We have an appt between 10-12 on Tue 6/9/20. Will keep you posted.
@Cstclair
Let us know if you have further concerns once the technician leaves.
Jonathan J
Cox Moderator
Let us know if you have further concerns once the technician leaves.
Jonathan J
Cox Moderator
Cox did not schedule the appt. The is just so sad. I am on the phone now and we have an appt confirmed for 6/11/20 between 10a-12pm. I did receive a confirmation text. Live and learn. We have been without gigablast for almost 14 days and we receved a $14 credit today on a $109 bill. Unbelievable.
