Forum Discussion

Dustin1's avatar
Dustin1
New Contributor
4 years ago

Gigablast upload regularly dropping to 1.23Mbps, downloads range from 25Mbps up to 600Mbps. 10-15% packet loss off and on

I've been having intermittent problems over a year with packet loss and speeds. I was also having lots of uncorrectables but a tech came out last year, said they found something upstream and improved...
cm1000
Gigablast
intermittent
packet loss
slow upload
SharonL's avatar
SharonL
Former Moderator
4 years ago
Hello Dustin,

I am sorry to hear you are experiencing issues with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Thank you.

Sharon
Cox Support Forum Moderator