Gigablast speed? internet very slow

I'm in Metairie (Bucktown area) and still have issues with all my services since Ida.  Uploads are around 300-400mb (was getting 800-900mb before), and uploads are about 0.5mb.  I get terrible packet loss, TVs constantly need restarting, and phone quality is trash.  Worst part is Cox app/website says network is fine in my area.  I've already had one Cox tech come out and said he does see a network quality issues but Cox is backlogged with infrastructure repairs in the area.  So he just marked it on the report.  Two weeks later and still same issues, and they want to send another tech out.  Had this happen for about two weeks early August and was finally fixed.  However at least the app said there was any outage during that time.  Worries me that Cox says the network is fine when clearly it is not.