Just switched to gigablast and not getting near the speeds i would expect for downstream. It stops at about 350. No splitters (cable modem straight to outside box), 7 foot cat6 cable between router and modem. Speed test from router and speed test from computer directly hooked up to modem stop at about 350 (380 is highest I have seen). Modem is a cm1200. I did perform a modem reset but that made no difference. What is the best route? We had issues with our internet last year for several months until the cable between the house and the pole was replaced. So the outside should still be in good shape. Really hesitant of a tech call: last time it dragged out to 4 visits, me spending over $500 on new equipment (problem always seems to be in your equipment), only to find out the problem was in the end with the outside cable :( Any possibility it is just as simple as requesting a firmware upgrade or some additional reset?
Downstream Bonded Channels |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
1 |
Locked |
QAM256 |
41 |
405000000 Hz |
5.4 dBmV |
41 dB |
0 |
0 |
2 |
Locked |
QAM256 |
1 |
783000000 Hz |
3.7 dBmV |
40 dB |
0 |
0 |
3 |
Locked |
QAM256 |
2 |
789000000 Hz |
3.6 dBmV |
39.9 dB |
0 |
0 |
4 |
Locked |
QAM256 |
3 |
795000000 Hz |
3.4 dBmV |
39.8 dB |
27 |
0 |
5 |
Locked |
QAM256 |
4 |
801000000 Hz |
3.6 dBmV |
39.8 dB |
19 |
17 |
6 |
Locked |
QAM256 |
5 |
807000000 Hz |
3.7 dBmV |
39.8 dB |
0 |
0 |
7 |
Locked |
QAM256 |
6 |
813000000 Hz |
3.9 dBmV |
39.8 dB |
0 |
0 |
8 |
Locked |
QAM256 |
7 |
819000000 Hz |
4.1 dBmV |
39.9 dB |
0 |
0 |
9 |
Locked |
QAM256 |
8 |
825000000 Hz |
4.6 dBmV |
40 dB |
0 |
0 |
10 |
Locked |
QAM256 |
9 |
831000000 Hz |
5.1 dBmV |
40 dB |
0 |
0 |
11 |
Locked |
QAM256 |
10 |
837000000 Hz |
5.2 dBmV |
39.9 dB |
0 |
0 |
12 |
Locked |
QAM256 |
11 |
843000000 Hz |
5.6 dBmV |
39.8 dB |
0 |
0 |
13 |
Locked |
QAM256 |
12 |
849000000 Hz |
5.7 dBmV |
39.7 dB |
0 |
0 |
14 |
Locked |
QAM256 |
13 |
855000000 Hz |
6 dBmV |
39.9 dB |
0 |
0 |
15 |
Locked |
QAM256 |
14 |
861000000 Hz |
5.9 dBmV |
39.9 dB |
0 |
0 |
16 |
Locked |
QAM256 |
15 |
867000000 Hz |
6 dBmV |
40 dB |
0 |
0 |
17 |
Locked |
QAM256 |
16 |
873000000 Hz |
5.9 dBmV |
40 dB |
0 |
0 |
18 |
Locked |
QAM256 |
33 |
357000000 Hz |
4.4 dBmV |
40.3 dB |
0 |
0 |
19 |
Locked |
QAM256 |
34 |
363000000 Hz |
4.5 dBmV |
40.7 dB |
0 |
0 |
20 |
Locked |
QAM256 |
35 |
369000000 Hz |
4.7 dBmV |
40.8 dB |
0 |
0 |
21 |
Locked |
QAM256 |
36 |
375000000 Hz |
4.9 dBmV |
40.9 dB |
0 |
0 |
22 |
Locked |
QAM256 |
37 |
381000000 Hz |
5.1 dBmV |
41 dB |
0 |
0 |
23 |
Locked |
QAM256 |
38 |
387000000 Hz |
5.2 dBmV |
41.1 dB |
0 |
0 |
24 |
Locked |
QAM256 |
39 |
393000000 Hz |
5.4 dBmV |
41.1 dB |
0 |
0 |
25 |
Locked |
QAM256 |
40 |
399000000 Hz |
5.4 dBmV |
41.1 dB |
0 |
0 |
26 |
Locked |
QAM256 |
42 |
411000000 Hz |
5.4 dBmV |
41 dB |
0 |
0 |
27 |
Locked |
QAM256 |
43 |
417000000 Hz |
5.1 dBmV |
40.9 dB |
0 |
0 |
28 |
Locked |
QAM256 |
44 |
423000000 Hz |
4 dBmV |
40.6 dB |
0 |
0 |
29 |
Locked |
QAM256 |
45 |
429000000 Hz |
2.1 dBmV |
40.2 dB |
0 |
0 |
30 |
Locked |
QAM256 |
46 |
435000000 Hz |
3.5 dBmV |
40.4 dB |
0 |
0 |
31 |
Locked |
QAM256 |
47 |
441000000 Hz |
4.2 dBmV |
40.5 dB |
0 |
0 |
32 |
Locked |
QAM256 |
48 |
447000000 Hz |
4.2 dBmV |
40.4 dB |
0 |
0 |
|
|
Upstream Bonded Channels |
Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
1 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
17400000 Hz |
36.3 dBmV |
2 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
23900000 Hz |
37.3 dBmV |
3 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
30300000 Hz |
37.8 dBmV |
4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
36700000 Hz |
38.3 dBmV |
5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
|
Downstream OFDM Channels |
Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
1 |
Locked |
0 ,1 ,2 ,3 |
159 |
300000000 Hz |
7.5 dBmV |
42.7 dB |
1108 ~ 2987 |
3083232755 |
217142280 |
0 |
2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
Upstream OFDMA Channels |
Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
1 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
|