Forum Discussion

Bill232's avatar
Bill232
New Contributor II
7 years ago

Gigablast only going 500-600 Mbps

Hello all,

I recently upgraded to Gigablast service and it's only going 500-600 Mbps.  I'm using a Netgear CM1000 modem and an ASUS RT-N66U on a wired connection.  Is there a COX rep that can check my connection and push any firmware updates for my CM1000 that you have?

Also does anyone have any suggestions on anything else I can try?  My upload speed does reach the max advertised about 35Mbps.  Any help would be greatly appreciated.  Thanks,

  • Allan's avatar
    Allan
    Moderator
    7 years ago
    @Bill232 We can certainly look into this speed issue and check on the modem firmware for you. Please send us an email with your full name and address to cox.help@cox.com so we can help. Thanks.