Forum Discussion
nkoss
New Contributor
What modem are you using? I have the Netgear C7800. The tech found 940 going into the modem, but on speedtest.net, I get around 330. That's terrible.
Allan
4 years agoModerator
@Nkoss, Are you experiencing this issue with all devices in the home or just one? Also, what speeds do you get when you try a direct to modem wired connection? -Allan, Cox Support Forums Moderator.
- nkoss4 years agoNew Contributor
We get these reduced speeds with all devices, whether wired or wifi. As I said in my other post, the tech tested it behind the modem and got 940, so there is something slowing it down either in the modem or in the computers. But it shouldn't be in all the computers, so could it be the modem? But this modem is on the list supplied by Cox. Just to be sure, I tried the Arris modem and got the same results. This is really disturbing to pay extra for the service and not get even close to the speed advertised.
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