Forum Discussion

Jaeger's avatar
5 years ago

General Connection Troubleshooting

This is mainly for troubleshooting purposes, as I have experienced packet loss in some VoIP programs and occasionally my internet will drop. Attached here is the signal page for my modem. To anyone w...
  • KevinM2's avatar
    5 years ago
    Hi Jaegerm, your modem levels look incredibly healthy right now, and I'm not seeing any packet loss or excessive timeouts. Everything appears to be within the normal specifications. Are you on a wired Ethernet connection or are you on WiFi when experiencing these issues? If you're on WiFi, can you please hard-wire a laptop or PC directly to the modem and share your speed test results with us? For optimum results, we generally recommend the Cox Internet Speed Test tool, -Kevin