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paddelia1's avatar
paddelia1
New Contributor II
3 months ago

From 900mbps to 90 mbps @ 2 pm daily

Hello, I have fiber. Since August the speed fall to 90 mbps at 2pm. The technician installed a new terminal and a new gateway. I have replaced the gig network switch and redone the RJ 45 terminations...
Bandwidth Allowance
  • paddelia1's avatar
    paddelia1
    2 months ago

    I may have found a solution to that issue.
    I realized that my speed drops started about at the time my Neighbour purchased a Tesla.
    I was suspecting something about the electric supply to the ONT terminal. I Purchased a Power Conditioner and use it to power the terminal. Since then, I did not experience any speed drop. 
    It is only two weeks, so I am not 100% sure that I found the solution, but I am hopeful that this was it. 
    If I do not experience any speed drop in the next 3-4 weeks, I will call it a win.

DannyS's avatar
DannyS
Moderator
3 months ago

Hi paddelia1, this appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com when available anytime for assistance.  We are always happy to help.

  • paddelia1's avatar
    paddelia1
    New Contributor II
    2 months ago

    I may have found a solution to that issue.
    I realized that my speed drops started about at the time my Neighbour purchased a Tesla.
    I was suspecting something about the electric supply to the ONT terminal. I Purchased a Power Conditioner and use it to power the terminal. Since then, I did not experience any speed drop. 
    It is only two weeks, so I am not 100% sure that I found the solution, but I am hopeful that this was it. 
    If I do not experience any speed drop in the next 3-4 weeks, I will call it a win.

    • SharielH's avatar
      SharielH
      Moderator
      2 months ago

      paddelia1, that sounds amazing. Let us know if it turns out. 

      • paddelia1's avatar
        paddelia1
        New Contributor II
        2 months ago

        It is still stable download at 933 and upload at 816. No more speed drops. I will say that the Tesla charging was the issue. The power Conditioner prevents the power fluctuations and noise to slow down the ONT.