We know that not everyone is as excited about the recent Internet upgrade, as change is always uncomfortable at best. We completely understand as customers some of us need more upload than others. No worries we are here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
this isn't 'uncomfortable'. This is not an upgrade. This has all been an objective downgrade to the experience, and at best, incompetence, at worst, actual deception.
My upsetness is not directed at you specifically of course but nearly every claim of Cox of improved performance or more efficient settings on the devices are complete lies or meant to obscure abusing customers as nonconsensual hotspots while completely lying about the impact on modems and how it works.
Please tell whoever is responsible for any of this that the mountains of money the government gives to subsidize internet access should be used to actually improve infrastructure, not devise more bundle scams for the elderly.
@Felicity, I can certainly understand your frustration and we will be more than happy to assist you with any account related concerns. Please send us an email with a brief description of the concerns to email@example.com. -Allan, Cox Support Forums Moderator.