Someone please tell me who is lying.
Filed a complaint with the FCC while chatting with online support, forums, social media, phone, and cox customer care. Finally had to get a (2nd) tech to come to my house to be able to have the issue escalated to a 'Maintenance Problem' so that someone could check my wiring/node. The tech was amazing, said he escalated the issue since we already knew it wasn't anything he could handle and let me contact him personally to check in to see how the progress on my issue was going.
Conveniently, Cox responded to the FCC complaint saying that a maintenance tech came to my house the next day and removed a faulty piece of equipment. I think we all know this is impossible since it takes 7-10 days for that to go through and there was never a notice left on my door or email that a tech had come by, which I understand is protocol. The problems are still here, and may be even worse than before and I'm fairly certain there hasn't been a maintenance tech here.
I get that times are crazy right now, but all I've asked for is an update on when the node/wiring in my area can be updated so that I get what I'm paying for. It's been a month of emails and complaints through multiple mediums, and I think I'll be switching ISPs the second I get the chance.