Forum Discussion

sgergus's avatar
sgergus
New Contributor
5 years ago

Extremely Slow Upload Speed

Hello all,

We recently switched to a newer/better router/modem on Sunday (four days ago), and ever since then we have had horrible upload speeds. We average about 0.5mbps, and we are connected via ethernet and have perfectly normal download speeds. We decided to switch back to our previous router/modem to see if it was a router/modem problem, and the upload speed issue persisted.

I have contacted Cox customer support six times now, and have had no results. I received different answers from different people, and am becoming increasingly frustrated. Nothing has changed except for activating a new router/modem and then re-activating the old one. 

The router/modem has been restarted numerous times, all of the cables are firmly and properly connected, the issue persists with wi-fi connections as well, and this started happening out of the blue. The soonest a technician can come out is next Tuesday, but I desperately need decent upload speeds for my job and education. I am at a complete loss.

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Cox Support Forum Moderator