Extreme lag
just had a chat with tech support and was disconnected..
Tech asked me to do a speed test and here’s what happened. I’m not going to disclose the tech name. Well just call that person “tech”...
Forum Discussion
Forgot to mention I have the ultimate package
Ngk222,
Since the tech reset the modem, has the speeds increased? Would you be able to test a wired connection to the modem directly bypassing the router to see what speeds you are getting there? If you can, please reset the modem & laptop before retesting the service. Let us know what you get when you do this as well
Mark M.
Cox Support Forums Moderator
Since the tech reset the modem, has the speeds increased? Would you be able to test a wired connection to the modem directly bypassing the router to see what speeds you are getting there? If you can, please reset the modem & laptop before retesting the service. Let us know what you get when you do this as well
Mark M.
Cox Support Forums Moderator
