Hello Tenfootgiant,
I am truly sorry that you have been experiencing trouble with your internet service and have been having upstream packet loss. It sounds like you have been through so much! I can imagine how frustrating these issues can be, especially when it prevents you from enjoying your favorite hobbies. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and link to this thread? This will allow us to check the account, run some tests, and check for escalations that the technicians have sent.
Tiffany R.
Cox Support Forum Moderator
