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technoman's avatar
technoman
New Contributor II
4 years ago

Error code when forwarding emails

I've been trying to forward emails which are about something that I ordered to someone, but I keep getting a rejection error which says: "message rejected. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXSNDR"

Why? The emails that I'm trying to forward aren't spam and the email address that I'm trying to send to is valid. Cox, please fix this!

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    4 years ago

    Can you clarify for us whether you're trying to forward from or to a Cox email address? That error message indicates the sender's domain failed basic authentication checks.

    -Chris