Solved
Erratic cable modem power levels
My Arris SB6183 status page is showing very erratic levels during the day and every 24hr. As you can imagine, speed test (wired and wireless) are inconsistent. I'm also seeing the same fluctuation in...
Forum Discussion
Tech came out and determined there is nothing wrong with the house equipment. He closed my ticket and said he needed to open up a ticket to have the "tap" looked at. Not sure how I can follow this ticket or when this will be completed. Meanwhile, I continue to have poor signal performance which is effecting internet, phone, and TV.
Unfortunately, another tech looked at the "backend" and all signals are within spec. Now I have 2 techs saying everything looks within spec but I continue to experience the exact same issues. Now, another tech is coming out again. Not sure how this tech will find or do anything different than the last. I fear I'm entering a circular technical support situation while I continue to have very poor performance. I would have hoped the 2 tech's could talk to each other to share their findings and come up with an alternative support plan.
- Hi @HDTV_Guy, we apologize for the negative experience. We had the Tap investigated further, and no plant problems or problems with the Tap have been reported. I am still seeing signal issues with your modem, and sending out another service technician is likely the best course of action that will lead to a resolution. Please make sure all cables are tightly secured and free of damage. This includes any splitters or amplifiers you may also have. Loose or damaged connections can invite unwanted signals into the cable lines, and cause Ingress. -Kevin M. Cox Support Forum Moderator
Thank you. The last tech ensured all cables, connectors, and amp were in working order. What I didn't know is the phone modem is also showing poor signal levels. This rules out the possibility of a bad internet modem. The Cox phone modem device is only a short cable away from the main cable coming into the house. If the tap is good and my internal cabling is good, this only points to the cable from the tap to the house. Correct?
