No_No_NO
7 years agoNew Contributor
Email won't load
I get this message when trying to get into email ( yes i reset the modum- and I can get to everything on the internet except my mail
This site can’t be reached
The connection was reset.
Try:
ERR_CONNECTION_RESET
This has been an issue in the past. Below is what Cox support recommends:
We have identified an issue affecting customers using webmail.west.cox.net or idm.west.cox.net to access their Cox Webmail. As a workaround, clear your browser cache and browsing history, and then set up a new bookmark for webmail.cox.net. This will prevent the problem from reoccurring in the future.
This issue may also be affecting the shortcuts on myconnection.cox.com. The Cox.com team is working on a permanent solution.
The main issue here is that you need to login to your email using the address webmail.cox.net. If you currently have a shortcut to Cox email you need to edit the shortcut to show webmail.cox.net